Research Supply Store respects your privacy. This policy explains what personal information we collect, how we use it and how we protect it, in line with the Australian Privacy Principles.
Information We Collect
- Contact details: your name, email address, phone number and delivery address.
- Order details: the products you buy and your order history.
- Payment details: payments are processed by our secure payment provider. We don't store your full card details.
- Website data: basic information such as your device, browser and pages visited, collected through cookies.
How We Use It
- To process, dispatch and deliver your orders.
- To contact you about your order or reply to your enquiries.
- To prevent fraud and keep our site secure.
- To improve our website and services.
- To send marketing emails, only if you've opted in. You can unsubscribe at any time.
Who We Share It With
We only share your information with the businesses that help us run the store, such as our delivery carrier, payment provider and website platform, and only as needed to provide our services. We never sell your personal information. We may disclose information where required by law.
Cookies
Our site uses cookies to keep your cart working and to understand how the site is used. You can turn cookies off in your browser settings, but some parts of the site may not work properly.
How We Protect It
We take reasonable steps to protect your personal information from misuse, loss and unauthorised access, and we keep it only for as long as we need it.
Accessing Or Correcting Your Information
You can ask to see or correct the personal information we hold about you by emailing [email protected].
Complaints
If you have a privacy concern, email us and we'll respond as soon as we can. If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC).
Changes To This Policy
We may update this policy from time to time. The latest version will always be on this page.